For sellers

1. After you deliver the item and complete the trade, your order will be processed to a Success, to be paid status. The order amount will be held for 7-8 days before being added to your balance.

2. If your order is not settled in time, please follow the steps below to update your order status:
On the App, go to "Me>Settings>Account & Security>Steam Management> One-Click Set". After completing the One-Click Set, which requires you to log in again, your order status will be updated within 1-2 hours.

3. Please note that the settlement date depends on the time when the trade protection of your item ends after it arrives in the buyer's inventory. And a delay of several hours is normal as the system needs some time to update your order status.

4. The seller who reverses the trade not for anti-scam purposes will get his store permanently banned.
To restore and unban his BUFF Market account, he will need to pay 【10% order amount+Market Price Difference】 to compensate the affected buyers.
Market Price Difference = (Lowest listed price at seller cancellation) - (Lowest listed price at buyer purchase). Values<0 are set to 0. All data is based on BUFF163 Price Trend.

For buyers

1. As trade offers can be reversed now on Steam, if the item you bought has been reversed, BUFF Market will fully refund your order.

2. The buyer who reverses the trade will not get a refund. The payment for the item will still be processed to the seller. The item will be automatically returned to the seller’s inventory.

3. If the item you bought was reversed by the seller, please follow the steps below to update your order status for a refund:
① On the App, go to "Me > Settings > Preferences > Auto Receiver". Turn on the Auto Receiver (which requires you to log in again) to refresh your cookie and your order status. You can disable the auto receiver when you are done if you don't use it.
② Click 【Update status】behind the reversed order to update the order status on the Order History page.