If you can not successfully bind cards or deposit, you can check the failure reason by View details on the transaction history on the Deposit page.

If you still can not solve it yourself, feel free to contact support for solutions.



Common deposit failures and solutions

Authorization failed:

"Authorization failed" mainly happens when you fail the 3DS process while making a deposit. The 3DS process is mostly an SMS verification from your bank when you make a payment.

If you have never seen a 3DS verification process during deposits, it may be because your bank card is not 3DS-enabled. Please contact your bank to enable this security measure or try using another bank card.

Do not honor:
The payment has been declined by your bank. Please try a different card or contact your bank for further support.

Insufficient funds:
The fund can not be deducted from your card because there are not enough funds, the card is unpayable, or card USD$ transactions are unavailable. Please try a lower amount to see if it can go through, or contact your bank for further support.

Suspected fraud:

1. If you are using a card from the US, Suspected Fraud happens randomly due to unstable payment conditions. In this case, you can try a few more times until it eventually works. Especially when you succeed once and later keep failing, that should be the case.
2. If you are using cards from other countries, Suspected Fraud mostly means your bank did not approve the deposits, or you've reached the deposit amount/times limit of your bank.
You can try a lower amount to see if it is a deposit amount limit, for example, USD$10. If $10 can be processed, please contact your bank to lift the single transaction amount. If not, please contact support for more solutions.

Exceeds Withdrawal Value/Amount Limits:

"Exceeds Withdrawal Value/Amount Limits" happens when you are trying to deposit an amount that is higher than your card allows. Please try a lower amount or contact your bank to lift the amount restriction.  

Risk declined:

"Risk declined" can be caused by one of the following reasons:
1. The deposit times have reached our service provider's daily/weekly/monthly limit, which is 15/25/50 respectively.
2. The deposit amount has reached your bank's single-transaction/daily/weekly/monthly limit.
3. The deposit was rejected by your bank due to security. e.g., Request from an abnormal IP.
4. The deposit was rejected by your bank due to restrictions on online shopping or overseas payment.
5. The deposit was rejected by your bank due to other unusual reasons.
6. The deposit was rejected by our service provider as cards from certain countries are currently unavailable on the site.

Once your deposit fails due to "Risk declined", please stop trying to deposit before the problem is solved, or you will waste deposit times and eventually reach a daily/weekly/monthly times limit that can't be lifted.

Usually, you can contact your bank for solutions. Feel free to contact support for help as well.

Lifecycle :

Occurs when a transaction has invalid card data. Please try a different card or contact your bank for further support.

Policy:

Occurs when a transaction does not comply with card policy. Please try a different card or contact your bank for further support.

Security:

Occurs when a transaction is suspected to be fraudulent. Please try a different card or contact your bank for further support.